Terms of Sales



The Buyer declares (i) to be at least 18 years old and to have the legal capacity to commit to these Terms or (ii) to be a minor who has the authorization of his legal representative. The Seller reserves the right to request at any time a credential attesting to age and / or authorization of the aforementioned legal representative.

The Seller reserves the right not to respond to an order and / or exclude from our database customers / prospects, a Buyer who would not have responded to the request above or would not comply with the principles laid down in this clause.

All sales are for personal use and you may not copy, reproduce, republish, distribute, display, transmit, sell or otherwise use or exploit any of the content except with prior written permission.



Amount to be paid by the Customer is mentioned on the confirmation page on the Website, on the confirmation email sent to the Customer.

Customer may pay order using different payment methods. The Website uses a dedicated secured payment platform to enter payment data.

Payment of orders placed on haithamissam.com can be done by using (i) either one of the following credit or debit cards: Visa, MasterCard, American Express, or (ii) PayPal.

Order is deemed completed once payment is reviewed and approved.

Merchant reserves the right to refuse orders if (i) Merchant suspects Customer intends to resell Products, (ii) there is an on-going dispute with the Customer, (iii) partial payment of a former order is due to Merchant, (iv) transaction by credit or debit card was declined, (v) payment wasn’t made in full (vi) Customer’s use of the Website is abusive or fraudulent and/or is not in compliance with the Terms of Sales.

Fraudulent use of credit cards will result in the immediate ban from accessing the Website and may be subject to legal action.


Delivery & Reception

The delivery dates specified on the order are given for information depending on the availability of products. Any delay in delivery due to force majeure cannot justify the cancellation of the order by the Buyer, nor warrant damages, deductions and / or penalties.

Methods of Delivery

Once the order is prepared, it will be sent to the mailing address provided by the Buyer at the time of his order. The Products will be delivered according to the following shipping methods. The website delivers to all the countries of the Middle East, EU, Canada and Australia, Asia, Latin America, and to the continental United States.


The website offers two types of delivery for local orders from UAE:

- Aramex delivered in 2 to 5 business days from dispatch*, Saturday to Thursday.

- Personal pick up from the day of notifying the Buyer of order completion onwards, Sunday to Thursday.


The website offers one type of delivery for International orders from UAE:

- DHL Express delivered in 3 to 7 business days from dispatch*, Sunday to Thursday.


* Average time recorded.


Return Policy

All 'Bespoke' item sales are final. The nature of the artwork does not allow for items to be restocked, hence no returns are accepted.

For prints and T-shirts, returns are accepted if (i) items are in original and new condition, and (ii) are returned via a traceable and secure method upon sending a Return Request to contact@haithamissam.com.